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Getting err = -39 with Apple’s iTunes?

by Jason L Froebe on October 5, 2007, 69 comments

Yesterday I downloaded and installed the latest and greatest iTunes (version 7.4.3.1). Since then, when I download podcasts, I occasionally receive the error message err = -39. According to Apple, the cause is incompatibility between iTunes and some web acceleration software. Guess what? I’m not using web acceleration software.

Manson2k, over at Red Kawa, suggests it may be due to ReadyBoost on Windows Vista. In my case, I already have ReadyBoost disabled.

Thinking that it is probably just a corrupted cache as the episodes were receiving the -39 error but had downloaded some of the file.  When I searched the computer for an episode name, I discovered that there were a few .tmp files in my Z:\\Music\\Downloads directory with the same names of podcast episodes that were receiving the -39 error. Deleting these files allowed iTunes to download the episodes correctly. :)

Obviously, there seems to be many causes of the -39 error.  I hope Apple fixes this bug or at least gives the option to clear the download cache from iTunes.

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69 thoughts on “Getting err = -39 with Apple’s iTunes?

  1. Pingback: Err=-39 « Sometimes Surviving Is All That You Can Do

  2. jason u are the man, the 39 error has been buging me for days. i read your fix and and it up and going again in mins, thanks for for that and keep the fixes coming.

  3. Thanks man, googled the error to find out what the problemo was. Took me straight to this page, worked a treat :) thanks again.

  4. Interesting that you solved this problem three years ago and the iTunes support site still refers to the same nonsense about “Web Accelerators.” I tried your fix and it worked instantly. Too bad Apple doesn’t know how to do a Google search.

  5. …Thank you so much. You are definitely my new hero. This was posted 3 years ago but it works WAY better than that internet accelerator crap. Thanks!

  6. Worked like a charm for me. I’ve been having this problem for several weeks now and your’s is the correct solution. Good job.

  7. I guess with the new iTunes update, all these error is a history, right. But IMHO iTunes is not the best software apple develop since some of the comments are still pretty confusing.

  8. Just encountered this error yesterday, and apple talks about this web accelerator that i dont have. Luckily google directed me to this website… your tips work like a charm. thanks a lot

  9. I haven’t gotten error 39 yet myself but I’ve certainly had other issues with ITunes. Rather sheepishly though I found out that it was due to the cable I was using to sync to my iPod. Replaced that and haven’t had a problem since.

  10. Looked everywhere for a solution…Apple support talking crap about the servers are too busy or some $#!7, and yet WinAmp downloads the podcasts straight away.

    Thanks heaps mate…solved my problem….

    Also this is in iTunes 10.6.17

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