Home » OS » Receiving a ‘runtime error’ with the drivers for Dell’s All In One 962 Photo Printer? (AIO 962)

Receiving a ‘runtime error’ with the drivers for Dell’s All In One 962 Photo Printer? (AIO 962)

My mom’s new Dell Vostro 1500 laptop worked quite well until we hooked it up to her Dell All In One 962 Photo printer. When we installed the printer driver software, we received a MFC C++ 6.0 “runtime error” on the dlbxmon.exe program. Reinstalling the software made no difference. What did was a full uninstall of the software and a reinstall of the software.

How to:

  1. download and run the Vista 32 bit (yes, you need the Vista software) PC Upgrade software from Dell’s web page which will completely uninstall the XP driver
  2. download and run the Windows XP driver from Dell’s web page.

You may need to reboot the machine between steps 1 & 2.

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Comments

  1. Eva Minsk says:

    Maybe a newer version of Photo Printer will make this error disappear.

  2. nope, just updated software from Dell made it work 🙂

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